Business Technology Solutions Has Joined Net@Work, A Top Worldwide Sage Software Business Partner


We remain committed to you and working together to achieve your goals. Rest assured that all the voices and faces you've come to know and trust will still be here to respond to your needs.

The BTS team may continue to be reached at the existing BTS main phone number 919-781-2900. As well, we can all be reached via our existing email addresses.

This is a big win for our valued clients. With our combined teams we can now offer you expanded services and support, providing a true advisor for all your IT initiatives.

Business Technology Solutions
CLIENTS BUSINESS TECHNOLOGY SOLUTIONS

SAGE ABRA HRMS UPDATES

Sage has released important information about Abra Suite and Abra HRMS compatibility with Microsoft Vista and 64-bit environments. Information about the topics were addressed in a Customer Alert and can be found by referring to the solution ID fltskbx23078 on SupportPlus Online.

Sage Abra HRMS Update Information

Service Packs and Service Updates are released periodically by Sage Software in order to provide fixes to known problems and error conditions in the software.  The typical  path for software’s evolution is the creation of Versions which represent a major release of functionality and capabilities. To fix problems, both Service Updates and Service Packs are created to apply to a specific Version. Generally, Service Updates are created as problems are fixed (specific “bug” fixes). Service Packs are created to bundle all the previous Service Updates into one group so it is easier to install all the previous Service Updates at one time. Be aware that the naming and process for releases is subject to change and the instructions provided for each must be carefully followed.  

It is highly recommended that you contact Business Technology Solutions as your authorized reseller before installing Versions, Service Packs or Service Updates. This allows you to take advantage of our team’s training and experience across our client base to provide as smooth an installation as possible.

Always remember to create a back-up of all files before you or anyone else installs any version, update or service pack! It is vital that you contact us if you have Extended Solutions, third party applications and/or custom modifications to ensure all are compatible with the release. 

Sage Software makes these service releases available on their website and they are announced in various forms of customer communications. To insure you have the most  current information we recommend that you review the information on the Sage Website. To prevent confusion due to out-of-date information we do not maintain a parallel set of information on our website.  Should you not be able to find the information you need do not hesitate to contact our Account Management (Janet) or Support Team (Support Page).

For information about Abra HRMS and other Sage Software products please refer to the following page:
http://www.sagesoftware.com/support/support_login.cfm

 

 

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