Business Technology Solutions Has Joined Net@Work, A Top Worldwide Sage Software Business Partner


We remain committed to you and working together to achieve your goals. Rest assured that all the voices and faces you've come to know and trust will still be here to respond to your needs.

The BTS team may continue to be reached at the existing BTS main phone number 919-781-2900. As well, we can all be reached via our existing email addresses.

This is a big win for our valued clients. With our combined teams we can now offer you expanded services and support, providing a true advisor for all your IT initiatives.

OUR SERVICES BUSINESS TECHNOLOGY SOLUTIONS

SUPPORT

Once a client implements a new solution, they may choose to utilize our variety of ongoing support options tailored to your needs. Through the implementation, we become intimate with your business, allowing us the ability to support you in a variety of ways, including:

 

Access to Internet based reference material

Knowledge databases with trouble-shooting information available to you, providing you a first level of support prior to contacting us or the software support line;

   
 

Remote support via the Internet

Allowing us to access your system when needed from our office by utilizing GoToAssist for secure web-based screen sharing. Alternatively we may select to utilize PC Anywhere, Terminal Services, or other solutions for specific circumstances;

   
 

Phone support from Business Technology Solutions

Offering you the flexibility to discuss the issue in relationship to the processes you use in your business and in many cases also be simultaneously supported through remote system access;

   
 

Phone support from the software publisher

Offering direct access to the technical support staff;

   
 

Fax or e-mail support

Offering you the flexibility of support for less time sensitive issues or to ask procedural and “what if” questions;

   
 

On-site visits

For those times when its necessary for us to come to your site to resolve an issue or when you want to “shadow” our people to become as self-sufficient in your internal support as possible.

   
 

Newsletters and Email updates

Communications that give you up-to-the-minute tips and information about your software solution.

   

We generally recommend multiple support vehicles and are always willing to discuss the various options including the potential pros/cons for your specific environment.  Whichever support options you choose, we’re here to ensure that your system operates smoothly and continues to meet your needs on an ongoing basis.

 

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